1. Why We Created Ive

We created two versions of Ive: the Blue Ive and the Green Ive. Both were developed to meet different needs inside and outside the ASIACOM Group.

In small and mid-sized companies, each staff member must handle a wide range of tasks – sales, accounting, legal confirmations, and external explanations. This increases workload and reduces efficiency.

Our core philosophy is simple: “Let AI handle what AI can do, and let people focus on what only humans can do.” Ive was created to reduce routine tasks, standardize explanations, and support cross-border work across Japan, Hong Kong, Taiwan, and the Philippines.

• Reduce unnecessary administrative and repetitive tasks.
• Standardize explanations to business partners, banks, and authorities.
• Handle differences in jurisdictions and business practices.
• Support international operations with a focused organisational structure.

2. Smartphone-Integrated AI System

Ive is designed with a strict smartphone-first concept. Our work involves visiting clients, checking warehouses, and moving across cities, leaving little time to open a PC. Therefore, our AI systems are built to work naturally on mobile devices.

• Submit receipts and invoices instantly while outside the office.
• Check internal rules and trade terms during travel.
• Search information from all Desks (JP/HK/TW/PH) on mobile.
• Use smartphones directly as business tools to explain our group to partners and banks.

Our goal is simple: to operate the company directly from smartphones. Tokyo HQ leads all AI development under this concept.

3. Blue Ive – External Information & Corporate Explanations

Blue Ive is the external-facing assistant used when explaining ASIACOM Group to business partners, banks, and government offices.

• Explains the structure of ASIACOM Group and the roles of each Desk (JP/HK/TW/PH).
• Provides basic information on governance, compliance, and risk management.
• Clarifies which Desk is responsible for each region or case type.
• Offers consistent explanations based only on official group information.
• Provides general guidance only for legal, tax, pricing, and contract topics.

4. Green Ive – Internal Efficiency & Back-Office Support

Green Ive focuses on internal operations and workflow standardization. Its purpose is to reduce routine work so staff can concentrate on decisions, client management, and tasks that require experience.

• Supports receipt and invoice processing.
• Retrieves internal rules, guidelines, and labour documents.
• Explains trade terminology and procedures.
• Summarises past cases to support daily work.
• Uses chat-based tools (WhatsApp) for easy daily input.

5. AI Designed Backwards from Real Trade Operations

ASIACOM is not an AI development company. We adopt only functions that directly support real trade operations. Our approach is reversed: we design AI to fit our workflow, not the other way around.

• Built on actual case flows such as HK→TW or TW→JP trade operations.
• Adapts to business practices unique to each region.
• Lightweight, maintainable, and free from unnecessary complexity.
• Designed to withstand scrutiny from banks and government authorities.
• Focused on reducing the real operational burdens of staff.

6. Strengths of In-House Development

All AI systems are developed and improved directly by the ASIACOM AI team at the Tokyo HQ. This structure gives us several advantages.

• Immediate feedback between staff and the AI development team.
• Faster updates compared to outsourced development.
• No waiting time for external vendors.
• Flexible adaptation for JP/HK/TW/PH requirements.
• Full control over optimisation, security, and maintenance.

7. ASIACOM Group’s AI Policy (Summary)

• Transparency: Ive uses only official ASIACOM content and internally reviewed knowledge.
• Safety: Ive provides general information only; final decisions rest with humans.
• Neutrality: No advertising and no third-party promotion.
• Centralised Governance: All AI systems are supervised under Tokyo HQ governance.
• Human Responsibility: Humans make all final decisions and approvals.